Recent content by DeanMF21

  1. DeanMF21

    Terrible Support and Experience with Cool Ideas

    No problem at all. I hope PBCool can assist you like he did with my issue. Just glad there is someone out there who we can actually speak to who doesn't just copy/paste replies.
  2. DeanMF21

    Terrible Support and Experience with Cool Ideas

    The issue has been resolved and our internet is finally back online. Thank you for your assistance herein and I apologize for having to have brought this to a public forum for assistance.
  3. DeanMF21

    Terrible Support and Experience with Cool Ideas

    Thank you, this actually does make a lot more sense now. I hope that now that the fault has been identified, it will be fixed soon.
  4. DeanMF21

    Terrible Support and Experience with Cool Ideas

    Are you an employee of Cool Ideas? Sounds like it, because you do not make much sense. Consider this: Why would Vumatel only change the vlan of Cool Ideas and leave everyone else the same without informing them? Why does it take Cool Ideas 5 days to figure this out and are still not able to fix...
  5. DeanMF21

    Terrible Support and Experience with Cool Ideas

    Also, so they informed all the other ISP's, just not you? And it took all the other ISP's less than 10 minutes to figure it out and fix it - but Cool Ideas only found out today? This does not make sense at all.
  6. DeanMF21

    Terrible Support and Experience with Cool Ideas

    This information took Cool Ideas nearly 5 days to figure out - and the only reason I know this is because I had to write about our problem on a public forum since your support team is a failure - can you see how this does not inspire confidence?
  7. DeanMF21

    Terrible Support and Experience with Cool Ideas

    This does not appear to be promising. So, for the foreseeable future, we should anticipate to be offline?
  8. DeanMF21

    Terrible Support and Experience with Cool Ideas

    Thank you. I hope you are able to resolve this as your support team has completely failed.
  9. DeanMF21

    Terrible Support and Experience with Cool Ideas

    This is exactly what we aree dealing with atm. The Cool Ideas support staff just keeps blaming Vuma and stating there is nothing they can do about it. We were even told that they, Cool Ideas, have no way of communicating with Vumatel besides logging a ticket the same way we have to log a ticket...
  10. DeanMF21

    Terrible Support and Experience with Cool Ideas

    I get it, but like I said, we already confirmed the settings are fine, yet we have to redo it over and over. It makes no sense. This is the ticket number of the user who was visited by the Vumatel technician yesterday: #COOL-20230515-1229483 Another ticket I logged on the same issue which has...
  11. DeanMF21

    Terrible Support and Experience with Cool Ideas

    I get what you are saying, as yes, Vumatel is very often an issue, however, in this instance, the only ISP still down is Cool Ideas, where all other ISPs came back online after the 10 minute outage. So, from a consumer's perspective, you can understand how that looks to me; Vumatel is online...
  12. DeanMF21

    Terrible Support and Experience with Cool Ideas

    Thank you for your time in linking someone who can assist.
  13. DeanMF21

    Terrible Support and Experience with Cool Ideas

    Thank you for the quick response. I do appreciate it and glad to hear that someone more competent will investigate the matter. What I don't understand is, that if this is the issue, why has no one at Cool Ideas support been able to resolve this after 4 days? If Vumatel did a config change...
  14. DeanMF21

    Terrible Support and Experience with Cool Ideas

    Good evening all I am hoping someone here will be able to help me as I am fed up with the pathetic service I am getting from the so-called support agents at Cool Ideas. #COOL-20230515-1226614 On Monday morning, Vumatel in our neighborhood went down at about 08:30. The issue was resolved at...
See more
Back
Top
Sign up to the MyBroadband newsletter
X