OK thanks but how do I get Webafrica to open a ticket with Vuma because they say there is nothing wrong with the line? Here is their "CRITICAL CARE" departments response...
"The issue is not on our network, you will see that the latency on our end is fine. But the moment it leaves our network...
I have cancelled my Webafrica line just now, effective end September 2020. I am prepared to give Cool Ideas a chance. Anything to get away from the non-existent customer service from WA.
I am in the same boat as the OP.
I am tired of being told that I am an idiot when I complain about 12/12 to international sites when I pay for a 200/200 line.
Can you guarantee that I will not suffer the same fate if I move to Cool Ideas? I wouldn't expect 200/200 to international but I also...
I am in the same boat. Webafrica is screwing me. I am paying for a 200/200 line on Vumatel but when I do a speedtest to Dublin, Washington, Texas, anywhere internationally then I get 12/12 or less. I log multiple tickets then they tell me there is nothing wrong with their network but I cannot...
Can anyone read, and understand, a trace route report?
I have raised tickets to my ISP regarding seriously reduced speeds to international servers and they tell me that it is not their network however, I ran trace routes to multiple international based servers and get multiple "request timed...