Recent content by duff_za

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    Cool Ideas Fibre ISP – Feedback Thread 5

    Hi, Internet has been down in Southfield, CT for about 90 mins. Vumatel. Logged ticket COOL-20240212-1650359 but it's still down.
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    Cool Ideas Fibre ISP – Feedback Thread 5

    Hi, its #COOL-20230424-1191824 My issue is that your support team has been basically useless. I've explained the situation multiple times to them, but nothing gets done and it keeps reoccuring every couple of weeks.
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    Cool Ideas Fibre ISP – Feedback Thread 5

    I feel you man. They now seemingly not even bothering to reply to my ongoing ticket about this. It feels like CI have done absolutely 0 to actually find the cause with VT and get them to fix it. :-(
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    Cool Ideas Fibre ISP – Feedback Thread 5

    Yes, but I was adding that I had already advised you guys prior to his initial query so was a bit surprised that Vumatel had no knowledge of any downtime.
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    Cool Ideas Fibre ISP – Feedback Thread 5

    Hi, how is it possible its not logged yet? I sent a reply on ticket (#COOL-20230323-1164197) more than an hour ago to advise the issue had reoccured!
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    Cool Ideas Fibre ISP – Feedback Thread 4

    I'm not sure, it was off for a long time on Sunday, way longer than a 2 hour loadshedding block, and I currently have power. Vumatel trenched, Southfield.
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    Cool Ideas Fibre ISP – Feedback Thread 4

    @PBCool any feedback on this? We were out most of Sunday and now it seems to be back :-(
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    Cool Ideas Fibre ISP – Feedback Thread 3

    No internet at all here. Vumatel, Southern Suburbs CT
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    Cool Ideas Fibre ISP – Feedback Thread 3

    Yup, mine too. Light on the fibre box just flashing. Vumatel fibre.
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