Recent content by EvotelZA

  1. EvotelZA

    Evotel - Rustenburg

    Hi there. Yes, this is correct. Our build was largely completed and should be live. I've messaged this user as well just to see what's happening here.
  2. EvotelZA

    Evotel Rep

    Hi there! Thank you for tagging us!
  3. EvotelZA

    Evotel Rep

    Hi there. Apologies for the delay. Which area is this for? It's possible that our network is still under construction which is why you may not be seeing movement in your area as construction is ongoing elsewhere, but we have not handed any of our networks over to other companies. Please send us...
  4. EvotelZA

    Axxess fibre problems

    Hi there! Evotel is working with Axxess to see where the issue is here. We have been investigating whether or not our infrastructure is at fault and currently we do not see any reason to believe this. As more information becomes available we will be sure to communicate our findings to the...
  5. EvotelZA

    Afrihost Preorder and cancelling Telkom

    Hi there. Evotel doesn't share lines with Openserve. We are two separate entities, though Afrihost is also on our network. We'd be happy to have a member of our sales team reach out to assist you with getting activated on our side if you'd be interested. I can, however, say that pre-order...
  6. EvotelZA

    The Inconvenient truth about Fibre in "some" areas.

    Hi Neptuner ZoomFibre is a FNO themselves and are in no way affiliated to Evotel. We have our own ISPs and they have some of the same on their network. Regards, The Evotel Team.
  7. EvotelZA

    The Inconvenient truth about Fibre in "some" areas.

    Hi Angrydog Again we are truly sorry that our pricing is viewed as expensive compared to the competitors. We do however strongly believe we are competitive in price but our core value is customer service. We will continuously try to add value to the communities we build in. Regards, The...
  8. EvotelZA

    Why Fibre ? 2022 the nightmare continues

    Hi Angrydog We unfortunately do not bill any end user for any services including the installation. This would need to be arranged with your selected ISP. The ONT once installed remains linked to that specific address hence why you would never be able to take the device with you when you move...
  9. EvotelZA

    Why Fibre ? 2022 the nightmare continues

    Hi Angrydog We are truly sorry that you feel that the pricing of our ISPs on our Network is not competitive. However I can assure you that our packages and pricing are in line with the rest of the industry and we are continuously looking into ways to make fibre more affordable for all users...
  10. EvotelZA

    Vodacom Fibre ISP

    I'm sorry to hear that this is the frustration it's become. I'm assuming you're outside of our coverage, but if you do find yourself in our coverage please feel free to reach out and we'll get you set up!
  11. EvotelZA

    Vodacom Fibre ISP

    Hi there. I am very sorry to hear that you've been given the run around like this, but unfortunately Vodacom is not on Evotel's network. If you are covered by our network, we'll be happy to assist you with one of the ISPs on our network, so please do check your coverage here...
  12. EvotelZA

    Rain.co.za = Scammers

    Hi there. These prices are unfortunately determined by the ISPs and how they choose to manage the installation. ISPs that charge free installations generally have fixed term contracts whereas those who charge installation fees tend to (but not always) have month-to-month options.
  13. EvotelZA

    Rain.co.za = Scammers

    Hi there. Unfortunately the risk of a trenched network is construction in the area. Our lines are installed at a set depth mandated by industry standards to avoid hitting services when we install the network, but that does mean when the municipality digs to install services their TLBs hit our...
  14. EvotelZA

    Rain.co.za = Scammers

    Hi there. So essentially the installation fee is due to our contract with them. We charge ISPs for use of our infrastructure and different providers manage installations differently, but the choice remains with the ISP on this one. Layer 2 configuration is what you're referring to with a router...
  15. EvotelZA

    Broadband options: Middelburg, Mpumalanga

    Hi again! It'll probably not take that long. We're happy to be working with the municipality. Quality control and careful expansion is not a negative thing. We will definitely be expanding as and when we can. In the meantime, I will keep the community updated as much as I can. These rollouts...
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