Recent content by FluffyGroovy

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    Supersonic's dodgy business practice when it comes to cancellations

    Vumatel.
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    Supersonic's dodgy business practice when it comes to cancellations

    It looks like the preliminary mediation process has run its course. A couple of weeks ago, Supersonic refunded me for the two days of no service that they'd billed me for. This certainly came as a pleasant surprise as I thought that the issue was too minor to bother with. Unfortunately, the main...
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    Supersonic's dodgy business practice when it comes to cancellations

    How did you get Supersonic to release your line without paying the final invoice?
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    Supersonic's dodgy business practice when it comes to cancellations

    They got back to me with Supersonic's response today, which effectively states that I have Internet now and ignores the fact that I haven't had it for nearly 20 days following the termination of their service. Hopefully subsequent communication will be more constructive.
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    Supersonic's dodgy business practice when it comes to cancellations

    Good news: I have Internet again. Cell C activated their service on 18 august, nearly 20 days after Supersonic terminated theirs. This was pretty exhausting. I'm just glad I can stop taking my kids to work to do online schooling. I have lodged a complaint with the ISPA, and they are running...
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    Migrating from one ISP to another is very frustrating

    I'm in a somewhat similar boat, and started a thread about it here: https://mybroadband.co.za/forum/threads/supersonics-dodgy-business-practice-when-it-comes-to-cancellations.1097366/ My internet service was terminated before the promised termination date rather than after, but for what it's...
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    Supersonic's dodgy business practice when it comes to cancellations

    Thanks.
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    Supersonic's dodgy business practice when it comes to cancellations

    Hi I'm on the receiving end of a very dodgy business practice and I wanted to see whether it's common among ISPs or limited to Supersonic, and what can be done about it. Supersonic is my internet service provider, running on top of a fibre line supplied by Vumatel. I'm in the process of...
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