Recent content by Fritz Backstrom

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    I cannot cancel my Telkom account - Tell your story here.

    Hi ALL I went into the Telkom store in N1 city branch (Cape Town) and was told that they cannot cancel my line and that I needed to do this online, so I tried the online option . Got a ref number but still got billed every month. I have been hounded this year by debt collecting companies...
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    I cannot cancel my Telkom account - Tell your story here.

    Hi Forum, Has anybody heard of a Telkom cancellation fee? It was for the cancellation of my ADSL service. In its place I had a Fibre line installed by Telkom's Openserve subsidiary because they wired the entire area and there was no other provider. Cannot recall any cancellation fee in...
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    I cannot cancel my Telkom account - Tell your story here.

    Hi See my post earlier .. Just keep good records of what you do and when you do it. Lawyers will come after you in a few months .. Was payment via Debit order?? Was there any mention of a cancellation fee ?
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    Post 4. Later the lady mentioned something about a cancellation penalty that was not paid. I...

    Post 4. Later the lady mentioned something about a cancellation penalty that was not paid. I have received no such invoice or a request to pay anything. What !! So I cancelled the ADSL line and has a fibre line installed also via Telkom / Openserve .. now I must pay a cancellation fee.. what...
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    Post 3 . I received an SMS today at 10.22 from P&P attorneys indicating that I have an...

    Post 3 . I received an SMS today at 10.22 from P&P attorneys indicating that I have an outstanding amount. 40 minutes later at 11.24 they sent another SMS demanding payment or legal action will be taken because I have not responded!! They called and we discussed the matter. They apologised...
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    Post 2. So to continue .. I called 10210 lodge an dispute. They took some notes ... still the...

    Post 2. So to continue .. I called 10210 lodge an dispute. They took some notes ... still the invoices kept on coming. I sent a email to [email protected]... the invs just kept on coming.. I went to CPA who referred me to Icasa.. nothing helped I eventually had to reverse the debit orders via...
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    Post 1 Its a nightmare. After terminating my land line and all services, Telkom simply...

    Post 1 Its a nightmare. After terminating my land line and all services, Telkom simply continued to bill me. I went to the N1 City service centre and they said I must apply online. I did this and got a ref number but the bills just kept on coming.. I went back to the service centre and they...
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    I cannot cancel my Telkom account - Tell your story here.

    Well Well Well. Hello Telkom my old friend I battled to terminate my Telkom land line for months via various methods i.e. Walk in customer centre, Online, and other telephone numbers provided for their billing dept.. but nothing help. The customer care centre said they could see on their...
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    Cancelling Telkom services is like trying to get rid of crabs.

    Hi I tried the Icasa route regarding this Telkom cancellation issue. They have responded this morning to say that they don't not deal with these issues and that I need to go to the national consumer commision for relief on this matter... and so on and on it goes to get something as simple...
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    Cancelling Telkom services is like trying to get rid of crabs.

    Yep saw that document. That's the process I followed.
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    Cancelling Telkom services is like trying to get rid of crabs.

    Yes the line was transferred to Afrihost. It was then transferred back to me and then I requested the cancellation with Telkom.
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    Cancelling Telkom services is like trying to get rid of crabs.

    Thank you for this lead. Much appreciated.
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    Cancelling Telkom services is like trying to get rid of crabs.

    Hi Geoff, My ISP was Afrihost. They let me know that the line was available to be cancelled and that is was in Telkom's hands. I then requested the cancellation with Telkom, which has not taken place, despite a ref no. being received from them.
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    Cancelling Telkom services is like trying to get rid of crabs.

    Hi, I sent it to : [email protected]. Hope this works.
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