Recent content by Gavin Smorthit

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    DFA appoints former Vodacom Business CSOC exec Carel De Nysschen to head up NOC

    Carel De Nysschen came through on Wednesday. I understand that his plan to improve the issues DFA clients are experiencing in his area of control was recently approved by the board. I look forward to the next 6 months of amazing change, slay this challenge and it will be one of the greatest...
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    DFA appoints former Vodacom Business CSOC exec Carel De Nysschen to head up NOC

    Unfortunately a very bad hire for DFA, the NOC team has drastically become worse under his leadership. The support line rings on average 45 minutes until someone answers, portal feed back can take about 12 hours between feedback and the escalations teams never answer their phones or emails and...
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