Recent content by GloriousBrendon

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    Cool Ideas refusing to release a line

    Closing the thread now
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    Cool Ideas refusing to release a line

    UPDATE! Cool Ideas released the line. Order accepted and completed. Vox now Activating on their side. I should be up by the end of the day! And btw @Vox Customer Service did the order and everything in less than an hour of the line being released by Cool Ideas
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    Cool Ideas refusing to release a line

    I don't wanna switch ISPs the whole time. Only reason I left Afrihost is because of the lack of communication. Went to Vox cause I have dealt with them in the past and they do update you frequently. My best bet at this point is 5G with Rain
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    Cool Ideas refusing to release a line

    The worst part is none of the ISP's are helping. All of them pointing fingers and all of them saying something else. At this point I wanna cancel EVERYTHING and just get 5G from Rain, but I need something reliable
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    Cool Ideas refusing to release a line

    But according to @AfriNatic the old SN is being used for your service, did you check if the old ONT is still being used and causing the issue?
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    Cool Ideas refusing to release a line

    As stated, my order is with Vox. The only 2 ISP's I got involved in my order was Afrihost and Vox. Only other ISP that is involved is Cool Ideas, but that's to release my line. Also the order with Afrihost was cancelled about 2 weeks ago and according to Larnell, does not have any impact with...
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    Cool Ideas refusing to release a line

    Afrihost were actually the ones that made a new installation cause Britelink came through and replaced the line and the ONT But why would Vumatel then phone me and say they cannot release the line without Cool Ideas approving it and why would Cool Ideas keep telling me that they did clear the...
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    Cool Ideas refusing to release a line

    I did send it to Vox, Britelink (Cause they just wanted to do installations), Afrihost (My original ISP) and Vumatel themselves long ago. Vumatel even contacted me saying that they cannot terminate the line unless Cool Ideas approves it. So at this point I don't know who to believe and what to...
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    Cool Ideas refusing to release a line

    I did, I was with Afrihost since 2016. I submitted a line migration beginning of August, no communication whatsoever. 30 August I get notified that my line has been deactivated at the previous place. 1st of September I call to activate the line at my new place and I get told they logging a...
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    Cool Ideas refusing to release a line

    Exactly, especially if I took the correct procedure in submitting a line migration a month before moving to a new place. How can I be held responsible and told to wait until end of September for the previous tenant not doing the correct thing?
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    Cool Ideas refusing to release a line

    So my ISP did as far as I know, but they sent me screenshots of how the service was terminated and immediately activated again. There's a log of a cancellation and activation from Cool Ideas on the same day around the same time. Not sure how that works, but Vox has been struggling with Cool...
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    Cool Ideas refusing to release a line

    I actually did tbh, I have worked in sales so I know how it feels to be treated like garbage. But if you have been nice and friendly for 3 weeks, and they just tell you we don't care, how would you react? Even my orignal post was not confrontational. Haven't been nasty to them at all
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    Cool Ideas refusing to release a line

    Well as you can see, the response from Cool Ideas is: You are not our customer, so we don't give a f@ck. So do you really think they would assist me with that?
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    Cool Ideas refusing to release a line

    I did, Cool Ideas keeps saying that the service was cancelled and the line has been released, but Vox has sent me screenshots that the service is still active. I have even spoken to a team leader at Cool Ideas and he is shocked that the people I contacted didn't follow the correct procedure in...
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    Cool Ideas refusing to release a line

    @AfriNatic I was originally with Afrihost, but after 2 weeks of logging tickets, requesting call backs, team leaders refusing to speak to me and no one coming back to me I canceled my service with Afrihost. Vox has been keeping me updated and gave me more information in the past few days than...
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