Recent content by Grynne

  1. G

    Cool Ideas Fibre ISP – Feedback Thread 6

    Good day and thank you for the reply. I have sent a DM now with the details as well as the contact details I have used in an attempt to escalate the matter.
  2. G

    Cool Ideas Fibre ISP – Feedback Thread 6

    As a curiosity, what are the correct channels for making a complaint or trying to escalate a matter? I have tried calling the numbers on the website but they go straight to voicemail and I have received no response to an email sent to the email address listed on the website.
  3. G

    Cool Ideas Fibre ISP – Feedback Thread 6

    Things also seem worse for me. The first three websites I went to, cnn.com, news.sky.com and mybroadband.co.za, are all inaccessible. I’m having to post this off my mobile connection again.
  4. G

    Cool Ideas Fibre ISP – Feedback Thread 6

    Same issue here. Openserve (I believe) in Westville KZN. It started late last night. Some pages load intermittently, some pages load slowly and some not at all. mybroadband.co.za was loading previously but I’m having to post this from my mobile data now because the website won’t load on my...
  5. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    I was going to say that you can get them on the announcement page but then it wouldn't load.
  6. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    Dead in Durban and heavy buffering and disconnections when it does work for a brief moment.
  7. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    Issues in Durban too.
  8. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    I did see the first version of this before the edit. I don't think anyone has any interest in reading this over multiple posts so I don't anticipate replying any further after this unless it is necessary. Yes, it was a single experience but a single customer service/support experience that...
  9. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    I think we're both approaching the experience from different perspectives and so the analogy reads differently to each of us. You view customer support from a top down perspective, or at least an immersed one, where no one at your company would tell you that they can't be bothered to fix a...
  10. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    I have sent you the details as requested. Regarding an experience from several years ago not being relevant I disagree. In a relationship a bad experience can taint all future experiences, particularly customer service, like a person finding a worm in their chocolate being told by the company...
  11. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    It absolutely was. It was a few years ago now and that was when I stopped bothering logging tickets with your customer support and instead started using this forum to see whether other people were experiencing issues. That comment came after around a month of providing every report requested on...
  12. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    I have disconnects every day. Now down to a fraction of what they were when things for everyone were "obviously bad". In the days leading up to that period my internet was essentially unusable and I logged a ticket. In the immediate aftermath of that period my connection was great and I barely...
  13. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    Nah, I'm still here and still experiencing disconnects. Just not as often or consistently.
  14. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    I had one disconnect earlier this evening but other than that no issues at all tonight. Just reporting in as a balance to some of the complaining I was doing earlier.
  15. G

    Cool Ideas Fibre ISP – Feedback Thread 5

    After a prolonged break from gaming I finally decided to try again last week. I definitely picked the wrong time to try. The disconnects have made gaming impossible for me. The irony is that if all this happened a week or so earlier then I would have been one of those people just annoyed that...
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