Vumatel is quite terrible when it comes to stuff that they are responsible for consumers. Like if an ISP misbehaves or when you want to change ISP. Best is to go with another fibre provider in your area if you have any choice.
I'm surprised that as South Africans we don't more properly celebrate that Zuma's in jail. The government should at least mint a new R5 special edition coin with Zuma behind bars or something like that to commemorate this.
I've been with a handful of ISPs on Vumatel so far (including SkyFi which was Fibrestream's previous name), so far Rocketnet has been the best by a far margin for me.
They need to fix their processes. Things like this happens a lot based on complaints here on MyBB, they should have regular and simple and documented ways (like, filing a simple ticket) to deal with this kind of thing. It shouldn't be necessary to navigate some weird maze of nonsense and...
I was with Skyfi too and had one of the worst ISP experiences I ever had (I've been on the Internet since 1997 so there's been a few). They deserved to be taken down and it's really a pity Vumatel took so long to respond. My guess is that it was rather something like Fibrestream not paying their...
They gave me an automated call tonight (yes, on a Friday night!?) and asked me to hold. At the beginning of the call I was #9 in the queue. I waited in the call for *2 hours* on a Friday night because I just wanted to get the issue resolved that *they caused*. Just before the 2 hour mark, I was...
I'm in that process now. Someone said I should file an ISPA ticket, which I did, but I have little hope for that since ISPA is there to represent the interests of ISPs. But yes I'd call them worst ISP ever but between them and years with Telkom in the past it's tough to say who makes it as the...