Recent content by hmadhi

  1. hmadhi

    Webafrica Cancellation - Router return

    do they require original packaging. I sent my router back on the 6th October via Courier Guy but has not been acknowledged.
  2. hmadhi

    Webafrica slapped with 30K fine

    I agree. It is just a business expense. I suspect WA will pay the fine and it will be BAU. Also customers that lodge complaints through ISPA do not follow through, so nothing changes. I encourage anyone having problems with their isp who is not adhering to the ISPA code of conduct to take the...
  3. hmadhi

    Webafrica slapped with 30K fine

    that's what most people do, threatening to get their way. I decided to go directly to the ISPA. I got to a point where webafrica offered me a discount on my remaining month and to collect my router. I decided to forfeit the offer for the benefit of the wider ISP community.
  4. hmadhi

    How to cancel WebAfrica contract?

    we getting somewhere. wa have to come up with a decent cancellation process or pay the fine webafrica fined 30k
  5. hmadhi

    Webafrica slapped with 30K fine

    Adjudicator's Report: Upheld - Complaint COC#xxxx: Webafrica Adjudication outcome and sanctions Breach found in respect of clause D and D6. The member is to place an email address on the contacts page of their website. In addition, the WhatsApp menu should have cancellation as an option on the...
  6. hmadhi

    Who has the worst support and why do you say Web Africa?

    WA is not nice for price. Had them price match on two occasions. Shop around bud, you sure to find better pricing
  7. hmadhi

    Who has the worst support and why do you say Web Africa?

    I have also recently lodged a complaint using ISPA. I strongly encourage anyone having an issue with WA to use ISPA. WA offered me a price match and all of a sudden started billing me full price without notice. No one informed of a limited period when offering the price match. I also complained...
  8. hmadhi

    How to cancel WebAfrica contract?

    Agh nee man why are you going with webafrica poor service + they are way too expensive. for example 50/50 they are +R250 over other ISPs
  9. hmadhi

    How to cancel WebAfrica contract?

    Yay - managed to get my service cancelled. Part of your cancellation should be to log a mediation is ispa.org.za If you fail to do so, you will be billed R999 (for the Zyxel Fibre router), R499 (for all other Fibre routers) and/or R1999 (for LTE) at the end of that month. We will send you a...
  10. hmadhi

    Webafrica outright stole my money

    @WebAfrica Helper I am unable to get through to a consultant on your WhatsApp channel to cancel my service. Anyone trying to cancel I suggest you log a mediation complaint with ispa.org.za This will take 5 minutes of your time. You should mention in your complaint to ispa that webafrica do...
  11. hmadhi

    How to cancel WebAfrica contract?

    Cut your losses buddy. They not worth the R1000
  12. hmadhi

    How to cancel WebAfrica contract?

    webafrica is definitely the "Telkom" of ISPs. These maaders really don't care. It virtually impossible to cancel. I have been trying via whatsapp and no sooner you mention cancel service they ignore you. Also ludicrous not to have an email address anywhere on theirwebsite. Also comments...
  13. hmadhi

    Luno Support and Queries Thread

    finally LUNO has processed my withdrawal
  14. hmadhi

    Luno Support and Queries Thread

    very worrying considering our situation. My account is now locked. no communication from luno regards my withdrawal. there is no phone number to make contact.
  15. hmadhi

    Luno Support and Queries Thread

    Yeah, thanks for the tip. I will take it to twitter.
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