Recent content by Jackievm88

  1. J

    Accounts Complaint and Incompetent staff

    Refund received :)
  2. J

    Accounts Complaint and Incompetent staff

    I'm pretty optimistic. I received 2 confirmation emails regarding this and a recorded telephone call so they better stick to their word.
  3. J

    Accounts Complaint and Incompetent staff

    Afrihost responded to my complaint on ISPA. They will be crediting me, because I was not supposed to be charged a cancellation fee in the first place. They say it seems to have been a system error, because at the time of my cancellation I was already past the 6 month cancellation fee period. I...
  4. J

    Accounts Complaint and Incompetent staff

    Thanks Mirage! I am starting to feel like I'm the crazy one here. Thanks for the advice!
  5. J

    Accounts Complaint and Incompetent staff

    Here are screen shots of the second time they confirmed, even after I asked about the cancellation fee. This is not even all the emails where I was told that I don't have any other option but to cancel, never mind the phone calls! What should I do? I can just leave this here. Surely I am...
  6. J

    Accounts Complaint and Incompetent staff

    This is a screen shot of when I cancelled on the client zone platform. Here, they couldn't even keep to their own terms and I had to fight this too!
  7. J

    Accounts Complaint and Incompetent staff

    Yes I do, I have 2 emails where it was confirmed that there are no payments due and that my subscription had been cancelled. Also, they should go listen to all the calls from the past week where I was told that I just need to return the router and then I would be credited. Now they have the...
  8. J

    Accounts Complaint and Incompetent staff

    I signed up with Afrihost in January 2018, and unfortunately had to move homes in August. I communicated with an agent (i have all the emails), and long story short - I was given no option but to cancel as Afrihost was not able to provide service to the complex I moved into. When I cancelled...
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