@wingnut771 and @Luke7777. Again my sincere apologies. I don't have time to hang out on forums all day to make snarky comments at people who are frustrated with the service they receive from their ISP's but, good on you for having a hobby that keeps you out of trouble. Just explain the purpose...
I would love to wait for Afrihost to get their act together but, sadly time is not on my side. I work from home and my daughter is writing exams for her honours degree ONLINE so as you can see there is urgency in my request.
Thank you for your enthusiasm, but I was promised feedback yesterday from a person at the call center and I'm still waiting. This is a rocky start in a trust relationship with a new isp.
I canceled my fibre service with a service provider to give Afrihost a chance. As per all the instructions on the app I did what was required. Nothing happened, still no internet. I then decided to phone the call center which was a bit of a mistake as I held for a tech for an hour. He told me...