This is the reply I just got from FF
Good day Thank you for contacting us. Unfortunately we are unable to assist
with your request.Frogfoot Networks is the infrastructure provider, if you have
any concerns regarding your connection, outages, damage to cables or equipment.Please
contact your...
OK, big red face here. Turns out the guy who did the install and whose line we were sharing failed to pay the account, so we were in fact cut off by the ISP. So please disregard complaints as quoted below. I will keep an eye on the connection let you know if anything changes.