Recent content by Kavi P

  1. K

    Intermittent packet loss

    Good luck with having your issue fixed. I responded to Vuma's email saying I should contact my ISP with proof that the issue on Vuma's side. Guess what they did? They closed my ticket as "Resolved" and asked me to do a survey. Afrihost also contacted me today stating I must use the public IP...
  2. K

    Intermittent packet loss

    Hi, Could you explain how this process would work? I am keen to get as far away from Afrihost as possible, but I have no knowledge or experience with Cool Ideas. I'd appreciate it if you would be willing to answer the following questions: - Does your company have 24 technical support? - What...
  3. K

    Intermittent packet loss

    How is this for levels of incompetence....I was told Area Network Owner from Vuma would visit me today. A regular tech visited instead. I had a friend from the area who is with a different ISP, run the same trace route and ping test and send me the results. The Vuma tech began pointing fingers...
  4. K

    Intermittent packet loss

    I tried calling Vuma call center again just now. 25 minutes on hold waiting to speak to an agent and nobody answered. Nobody at Vuma monitors the WhatsApp account. I've been waiting for a response from this morning. Nobody at Vuma monitors the complaints email. I sent them an email a few...
  5. K

    Intermittent packet loss

    I have lost hope in Afrihost trying to resolve this issue so I'm trying to deal directly with Vuma. I spent 20 minutes on the phone with an Afrihost agent yesterday. He spewed out the usual corporate nonsense answers. I asked to speak to a manager and the manager refused to take my call, again...
  6. K

    Intermittent packet loss

    Hi, they've assigned the Public IP to my line today. As I suspected, no change to my issue. Online gaming is a nightmare as the packet loss I get is up to 60%.
  7. K

    Speed test competition - Test your ISP and win R5,000

  8. K

    Intermittent packet loss

    I have been having the same issue for almost this entire month. My packet loss issue is throughout the day. I logged a fault with Afrihost. They asked for the CMD tests. I did all that and they sent Vuma to my house to replace the ONT. The issue remained. I logged a fault with Afrihost again and...
  9. K

    MTN SuperSonic Feedback

    You think that's bad. I cancelled with them April/May 2021, returned the modem, spoke to their consultant to make sure there weren't any outstanding funds owed. I was assured I didn't owe them anything. I even logged in to the portal to and everything showed that I didn't owe them anything...
  10. K

    Existing Contracts when Emigrating....

    I was planning to take advantage of the Black Friday deals. I also work from home so an upgrade would improve my productivity. But I wouldn't go anywhere near it if it's going to compromise my emigration application.
  11. K

    Existing Contracts when Emigrating....

    Thanks! I made the mistake of giving the TV licence my bank details a decade ago so they debit me like clockwork once a year.
  12. K

    Existing Contracts when Emigrating....

    Hi all, I have an existing contract with MTN (1 year of payments remaining) and a second one that I'm planning on renewing soon. I'm planning on emigrating in around 6-12 months time. The length of the contract, should I upgrade is 3 years. I will still continue to pay the contract via a eft...
  13. K

    Does supersonic uncapped LTE have a FUP

    **Update** I'm a gamer and play games regularly that connect to servers in EU. I ran some speed tests before I jumped online and got speeds of 20mb/s down (local) and thought that would hopefully be enough for me to have an ok online experience. First game I played was an absolute slideshow of a...
  14. K

    Does supersonic uncapped LTE have a FUP

    Please don't waste your time. I'm one of those who get below 3mb/s download during the day but 50mb/s download and upload at 3AM. Trying to query this with them is similar to having teeth extracted at a dentist. They keep saying that they don't throttle or shape until they're blue in the face...
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