Recent content by KCHOLWICH

  1. K

    Replacing keyboard with the 'recall' of Macbook Pro

    No worries! Good luck :)
  2. K

    Replacing keyboard with the 'recall' of Macbook Pro

    Thank you, me too! Such a relief. I sent the video to [email protected], as I was already in contact with them. But I think if you send it there it should be fine, it's for general queries as far as I understand. They created another user yes. I'm not sure if they have to do that...
  3. K

    Replacing keyboard with the 'recall' of Macbook Pro

    I sent a video in on Friday and only received a response today: "Based on the video I would suggest we get the device back and replace the keyboard. There is stock of these keyboards so we can expedite the repair. " FINALLY. This process has been absolutely ridiculous. This will be the THIRD...
  4. K

    Replacing keyboard with the 'recall' of Macbook Pro

    To anyone thinking about taking their mac in for this issue, I would suggest taking a video of you typing if you can. (A waste of our time, I know, trust me, but this seems to be the only way they'll actually believe we have an issue). They can't replicate the fault at the service centre...
  5. K

    Replacing keyboard with the 'recall' of Macbook Pro

    Thank you for the suggestion, I think I will actually do that, have had enough of the lack of help. Update: I received a phone call from the iStore manager who said the service centre still can't find any faults. He asked which keys in specific are experiencing problems, so I gave him a list...
  6. K

    Replacing keyboard with the 'recall' of Macbook Pro

    Yeap, their attitude is so nonchalant. Hahaha I'm trying my hardest not to fight! I'll keep you updated though
  7. K

    Replacing keyboard with the 'recall' of Macbook Pro

    Such a waste of time! They don't seem to care at all that we actually need our lap tops for work. It's not as easy as they think being without them for 5 days.
  8. K

    Replacing keyboard with the 'recall' of Macbook Pro

    My thoughts exactly! They know it's an issue, so if a customer comes in complaining of this exact issue the keyboard should just be automatically replaced. This back-and-forth is exasperating. And I completely agree with you, Apple is not handling this issue properly at all.
  9. K

    Replacing keyboard with the 'recall' of Macbook Pro

    Has anybody had a positive response? I took my lap top back in last week Friday. After complaining to the manager at the iStore the repair was meant to have been expedited but I only heard back again today (this was a longer waiting time than the first time I took it in). This was the response...
  10. K

    Replacing keyboard with the 'recall' of Macbook Pro

    I've always had good service from them... Hopefully you'll have more luck there
  11. K

    Replacing keyboard with the 'recall' of Macbook Pro

    Can I ask which iStore you took it to? After telling them my issue wasn’t resolved, they said I can book my lap top in again, which will take another 3-7 working days. They weren’t very apologetic at all about the fact that the first service didn’t work. As far as I can tell, it’s the same keys...
  12. K

    Replacing keyboard with the 'recall' of Macbook Pro

    Thanks for your reply. I feel your pain, I really can't think about taking my mac in AGAIN, and being without it for another 5 days, just to be told the same thing. I'm really shocked with this service. Apple SA don't seem interested in trying to help us. I also experience keys that are sticky...
  13. K

    Replacing keyboard with the 'recall' of Macbook Pro

    Hi Albert I'm wondering if you ever took this further and actually had to get your keyboard repaired? I'm experiencing the same issues with my keyboard. I took my Mac in last week, paid the R600 assessment fee (to be refunded if they found my Mac was eligible for the keyboard service program)...
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