Thank you so much - really appreciate the response Duke! :) Glad you got sorted... :)
We struggled badly with the call centre, but came right via email!
In case anyone finds this post the email address/addresses we emailed to sort out a blacklist for a business account were...
Not entirely sure where the humour is in a situation where someone is reaching out for help after an already traumatic experience. The phone was bought second hand because I've had a hard time financially.
Thank you for the advice, seems that in the end, the store was misinformed and MTN...
I was involved in an armed robbery over the weekend, my phone (which I have been using my MTN sim card in for four months) was bought second hand from a friend. I have all the proof of ownership I sent to my insurance and the IMEI number. The SIM contract is on a business contract that's owned...