Maybe they have no plans to repair the tower I was connected to first and they just moved me to the tower that's closer to me. My router doesn't give me that option btw
I used to get good speeds on rain network, then it got bad after a year or so crawling just under 1Mbps, then NO SERVICE for a month -__- communicated via email (which had a delayed responses of 3-4 days) then they eventually switched me over to a tower closer to me and now I'm averaging speeds...