Recent content by KinsZA

  1. K

    VPN recommendation

    Depending on how much you are willing to spend, Proton VPN is amazing. Has an actual physical local server for those international ISP issues should they occur, I've only tested Netflix for geo-location streaming changing, and P2P too.
  2. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    Sounds like Openserve has it wrong, I moved to Cool Ideas to get away from the issue and works perfectly though Cool Ideas controls the route all the way up to EU so might be different to other isp's who hand off. So can use that for extra info if you ever need to
  3. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    Same thing, can confirm. I gave back a huge amount of tests in support tickets, speed tests do Germany, London and New York etc... , @Afrigirl has my ticket number which will reflect all the tests.
  4. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    Hi I got the "Please be advised that Afrihost does not have control over traffic routed internationally. " line from support this morning, with no requests for anything else. I'd rather just move this to DM's at this point and update the thread should a resolution occur. I'm not using...
  5. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    I didn't know this, I'll see who can organise, I want nothing to do with liquid telecom at this point. If I use my proton vpn (south africa point) I can get 80/40 but I dont want to live on a vpn because my own ISP cant sort out a problem. Moving is just a pain with notice and orders and I dont...
  6. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    @Afrigirl @AfriGuy @AfriNatic I dealt with support and it was discovered that my international routing if using liquid teleco is completely broken (5mbits up max), this is a problem to the level of needing to cancel with afrihost if its not sorted out because I cannot have internet this way...
  7. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    After a few hours on whatsapp of many tests it got escalated to openserve. Liquidtelecom are doing some very weird routing. Will see what happens there. Edit: When you get a response in email support saying the reason that getting 3mbit upload internationally is "Because the packets have...
  8. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    I am getting the typical Afrihost Support Experience (Bad) They blaming the speedtest.net servers at this point and asking me to return a traceroute to their ip's (which of course are not published by speedtest). Multiple countries worth of speedtest.net server results are apparently not good...
  9. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    Has anyone been experiencing incredibly poor international upload rates on Openserve ? Have no problem getting 100/100 on local but I'm lucky if I get 10 up on international.
  10. K

    Air Mobile 135 / 083 135 Re-Directs to Afrihost

    Hello As subject says, as a Air Mobile customer MTN's 135 number or 083 135 number, goes "Welcome to Afrihost" I ported over to Air Mobile 2 months or so ago yet MTN is still billing me, (I even receive statements from them saying R0 owed), considering the only way MTN will settle account...
  11. K

    Please advise if WhatsApp support is 100% human.

    My feedback then would be clarifying this and something just honest for filler "Our agent is looking into your issue" type message, there's nothing worse when facing a problem to add communication to the struggle, transparency over feigned attention goes a long way.
  12. K

    Please advise if WhatsApp support is 100% human.

    Hi (I realise I made some Me/Afrihost errors in the beginning of the quote so I've updated it and read it a second time, my apologise there). There is no contextual awareness to what is already said, the flow of the question went like this. In my opening line I gave that a technician had come...
  13. K

    Please advise if WhatsApp support is 100% human.

    I'm very much doubting the "Your WhatsApp Helper (who you can rest assured is a trained and friendly real-life human) is getting lined up and will help you out as soon as they can." It seems like either your support is malfunctioning or there's part automation part human, here's the transcript...
  14. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    VPN working again
  15. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    How do you tell if you have one ?
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