Recent content by KinsZA

  1. K

    Air Mobile 135 / 083 135 Re-Directs to Afrihost

    Hello As subject says, as a Air Mobile customer MTN's 135 number or 083 135 number, goes "Welcome to Afrihost" I ported over to Air Mobile 2 months or so ago yet MTN is still billing me, (I even receive statements from them saying R0 owed), considering the only way MTN will settle account...
  2. K

    Please advise if WhatsApp support is 100% human.

    My feedback then would be clarifying this and something just honest for filler "Our agent is looking into your issue" type message, there's nothing worse when facing a problem to add communication to the struggle, transparency over feigned attention goes a long way.
  3. K

    Please advise if WhatsApp support is 100% human.

    Hi (I realise I made some Me/Afrihost errors in the beginning of the quote so I've updated it and read it a second time, my apologise there). There is no contextual awareness to what is already said, the flow of the question went like this. In my opening line I gave that a technician had come...
  4. K

    Please advise if WhatsApp support is 100% human.

    I'm very much doubting the "Your WhatsApp Helper (who you can rest assured is a trained and friendly real-life human) is getting lined up and will help you out as soon as they can." It seems like either your support is malfunctioning or there's part automation part human, here's the transcript...
  5. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    VPN working again
  6. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    How do you tell if you have one ?
  7. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    Not getting packet loss but VPN DBN -> DBN Via JHB not longer works (mobile data is fine). Whatever fix you guys did basically killed my ability to connect to work.
  8. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    PM'd all details.
  9. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    I've been fine for almost a week and now back to 100/100 , wouldve been sometime in the last few days, I dont exactly speedtest daily and it would be nice to have a ISP that can continuously give me the speed I pay for without me having to reboot my router, this is absolutely ridiculous. Edit...
  10. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    Double Posting Support got back to me but by the time I could follow the instructions my speed had dropped back down to 100mbps (it had been stably 200 for 12 hours or so then dropped down again), the instructions being the usual restart, connect pc direct, visit a activate url (Where I got the...
  11. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    Nothing to do with the lan transfer speeds, CAT6, gigabit transfer speed between home server and pc just internet that gets affected
  12. K

    Afrihost - Pure Fibre Feedback Thread Part 2

    I am regularly having speed drops on my 200/200 openserv account to be 100/100 (I'll notice that 100mbit is fastest that I can download, reboot my router and then back up to 200/200 again), is this a known issue going around ?
  13. K

    Afrihost Front line support is severely lacking.

    I'll settle for, "Your issue is being looked into, thank you for your patience, there is no ETA at this time." vs copy paste script that got pre-answered.
  14. K

    Best ISP with openserve

    I think you misunderstand; I know support can only do so much, Scenario: You know you are going to be asked to perform steps A, B, C, D, E (The Script) So you proceed to do steps A, B, C, D, E and put that in the ticket you log to pre-answer the questions you know are coming. Then an hour...
  15. K

    Afrihost Front line support is severely lacking.

    I am thinking of next outage making it absolutely the most bulletproof troubleshooting wise possible and putting a line in there, "This is a bot test, please confirm you are not a bot" somewhere and seeing what happens.
See more
Back
Top
Sign up to the MyBroadband newsletter
X