Recent content by Kopseer

  1. K

    Rain support contact details

    Thanks for the clarification, but please can we work on getting the support system improved so that I don't have to chase people on social media and end up having to ask MyBB and HelloPeter for support? This tied with actual issues (accidental downgrade to 60 with MyRain reporting incorrect...
  2. K

    Rain support contact details

    I don't believe my issue above has been rectified, I am still on the rainOne product, I do not have the pretty router, my speed is still extremely poor, my monthly charge amount was now pro-rata, and I am on the 100+Mbps option according to the app, which will be R350 or so more per month than I...
  3. K

    Rain support contact details

    Thanks for the quick assistance, an accidental downgrade/"system glitch" at more or less the same price after "free" sim cards were telephonically peddled to me was not quite the cause I was expecting. All good now
  4. K

    Rain support contact details

    Hey @rain_mobile , it seems like you guys are scamming me at the moment, having changed my uncapped premium 5G to this new rainOne 60Mpbs bullshit with "free" 4G sims that I didn't even ****ing want. And of course the only channel for support is Twitter... Get back to me asap because this is...
  5. K

    Open letter to Willem Roos, RAIN CEO, about why RAIN sucks

    Thanks service seems to be back :D
  6. K

    Open letter to Willem Roos, RAIN CEO, about why RAIN sucks

    Sent
  7. K

    Open letter to Willem Roos, RAIN CEO, about why RAIN sucks

    Almost exact same thing happening with me, since Thursday all the router lights are green, the device says it has strong signal but there is no Internet connection. I've managed to use over 600 GB for the month apparently so I'm happy with the service, but the customer support has been...
  8. K

    Rain - Support Service

    Montana area, 5G router all lights are green but no Internet connectivity. Device reset etc. Had to complain in a DM for support to mail me at 9 PM telling me to do speed tests etc, how tf do I do that if I'm not connected? "We don't understand the issue, give us details" after I've already...
  9. K

    Huawei 5G CPE Pro - External Antenna

    Took my pc back into same room as router, from 1-15 Mbps to 304 Mbps over WiFi
  10. K

    Huawei 5G CPE Pro - External Antenna

    Anyone else feeling that the WiFi strength of this unit is incredibly lackluster? Like in the same room next to the router, 99 Mb/s, 3 rooms on but with almost direct line of sight through windows, 1-15 Mb/s. Time to invest in a proper dual band wifi router to use as an access point to the Huawei?
  11. K

    Unlocked the 5G connection today

    Speed was at 14 Mb/s, support agent said to restart device, now it's 6 Mb/s...
  12. K

    Unlocked the 5G connection today

    Got home and no 5G signal, only 4G. Think managed 1.2 MB/s just now...
  13. K

    Unlocked the 5G connection today

    Update: Spoke with another support person today, they say that the tower is actually fine the connection/sync must've gotten funky, restarted this morning and seems to be fine now :) Not sure what the previous support person was smoking.
  14. K

    Unlocked the 5G connection today

    My turn to have a dead tower with no backup plan, back to the 4 Mb ADSL for now :shudders:
  15. K

    Unlocked the 5G connection today

    Yeah no antennas yet, if they do pop up will check pricing and decide. Until then getting great speeds nonetheless, even in this pouring rain
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