Recent content by Kuroshikun

  1. K

    Cool Ideas Fibre ISP - Feedback

    Yes he has contacted us and will send someone through tomorrow to have a look. Thanks!
  2. K

    Cool Ideas Fibre ISP - Feedback

    Hi @PBCool , Our fibre service has been down for almost 5 days now. There has been no feedback on a resolution/ETA of a resolution. Please can you have a look - COOL-20181031-167206 Thanks
  3. K

    Cool Ideas Fibre ISP - Feedback

    Yup the testing is done via cable
  4. K

    Cool Ideas Fibre ISP - Feedback

    Thank you very much. We've received updates on the ticket as well confirming the upgrade to 50Mbps. However from the speedtest results, the speeds are still around 10Mbps (as if there is some sort of policy in place throttling the speed at 10Mbps as it just stops around 9.3-9.5Mbps and doesn't...
  5. K

    Cool Ideas Fibre ISP - Feedback

    Thanks. Have you heard anything back from them yet? I've also sent a follow up mail but had no response. Would appreciate it if you can check with them again. Thanks again
  6. K

    Cool Ideas Fibre ISP - Feedback

    Thanks. Would you be able to provide for me a time frame of when the upgrade will take place?
  7. K

    Cool Ideas Fibre ISP - Feedback

    Hi PBCool We've applied for a line upgrade on 28 June 2018 but there's been no feedback since. Please could you check up for us. Thanks Ticket: COOL-20180628-117690
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