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Question of the Day: How do you normally pay for purchases in stores?
Recent content by LegoZA
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L
Huawei P20 - VIP Service.....
I am so frustrated by this issue. The customer service team either keeps on forgetting about me or they forget the whole history and then start over with the scripted replies. No one is even trying to find a solution, all I get is scripted no-can-do replies when I try and follow up. Meanwhile... -
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Huawei P20 - VIP Service.....
I have referred the issue to the NCC, Huawei has confirmed to me that they cannot provide the VIP Service linked to these phones. -
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Huawei P20 - VIP Service.....
I also heard that the engraving thing is false from other P20 owners...luckily I don't want it, but, they shouldn't advertise it if they can't deliver... unacceptable -
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Huawei P20 - VIP Service.....
I have started the process to submit a complaint to the relevant ombud...but, first step is official communication to them, with timeline and outcome requirements...I am now waiting to see whether they will resolve, if not I will submit the complaint. So let's see, hopefully they do the right... -
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Huawei P20 - VIP Service.....
That's interesting, Huawei flat out told me they only do repairs and that's it - only the stores that sold the devices can do CPA claims (but as per CellC Huawei does these assessments). -
L
Huawei P20 - VIP Service.....
Thanks, I must say I am really annoyed with the "no-can-do" attitude from both Huawei and CellC. I love the Huawei phones, but I must say...their after sales service is rubbish. -
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Huawei P20 - VIP Service.....
Thanks for all the extra info, I will definitely make use of that when I do get around to sending it in. They even add a term that I need to accept a quote fee if for some reason they need to quote me (which I think the CPA states that they can only do if I agree upfront...which is fine if my... -
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Huawei P20 - VIP Service.....
Yep, I quoted that to all of them...seems like there is a loophole...Huawei didn't sell it, CellC did....so Huawei say they can only repair. CellC says they have to send it to Huawei for assessment to approve CPA claim. Both state they cannot guarantee how long I will be without a phone, and no... -
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Huawei P20 - VIP Service.....
Yep, I was already looking at reporting false advertising. I'm going to wait until I have a loan phone sorted and then relog with them...not accepting the terms that violate CPA. Then, once collected, I will be all over them...hounding them for feedback and ETA. Also, if I get my phone back with... -
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Huawei P20 - VIP Service.....
Yep, totally non-existent. They don't even acknowledge that ad on their website. Interesting enough in all my communications with them they want me to accept their terms before proceeding, some of which are normal and standard, but others that force me to accept and acknowledge that none of the... -
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Huawei P20 - VIP Service.....
It has basically been made clear to me that there is no Huawei VIP service (as advertised on their ZA website). It simply does not exist, at all. CellC informed me that their service has got nothing to do with Huawei so I just have to send my device in and wait indefinitely (no guarantee on... -
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Huawei P20 - VIP Service.....
I hate HelloPeter as it is such a one-sided platform, but I loaded a complaint there and CellC responded. Hopefully they can sort the issue, Huawei refuses to acknowledge their VIP service for P20s that they proudly advertise on their site and they keep on sending me scripted mails telling me to... -
L
Huawei P20 - VIP Service.....
Was @cellc ...no luck there either, they even said it could take longer than 21 days, no loans available and they send it away to Huawei. -
L
Huawei P20 - VIP Service.....
Haven't heard from @Huawei, I offered an acceptable solution to speed up the repair, but, no response in 2 or 3 days. I am going to CellC today and I will be insisting on a new replacement. Definitely not a VIP service for P20 devices.... -
L
Huawei P20 - VIP Service.....
CellC will just send it to Huawei, but, I am at the point where I might do that and once they confirm insist on a replacement based on CPA as it is still within 6 months.