In fact, since the upgrade and your amazing help last time fixing the long-standing ping issue I had, the line has been better than ever, super happy with the performance. I noticed a couple weeks ago that the net was dropping quite a bit off-peak hour, but I can only assume now that it was line...
No you might sigh when I say this, I'd get 50ms latency while somebody else downloads, not much get affected other than this. I was purely wondering if this is still normal for fibre, especially at 500mbps. I'd ideally want no effect on latency when someone caps out the download, and I'm just...
ISP: Cool Ideas
Hello all,
First of all, I recently got an upgrade from a 400mbps to a 500mbps line, but nobody here knew until I checked prices for a friend lol.
Why is there no info when this happens ESPECIALLY when they increase prices along with their mandatory upgrades? (This happened...
@CoolEscalator @PBCool Hey guys, the latency has been great since their "fix", but I've recently gotten a new problem 😅
For the past 4 days, my internet has been dropping every morning at exactly 2AM for exactly 25-30 minutes.
CISP support not much help at the moment, but they did say it's...
Following our recent ticket, may I please suggest that your support find better solutions in the future besides asking for constant ONT tests I can barely provide. ICMP clearly worked great and provided easy information. I was on a loop with support for almost a year on this and you guys were...
Yeah the line did drop then and at 2AM as well this morning
I struggle to believe it's completely fixed since I've had the odd night where it's fine, especially since I'm still getting the odd ping spike here and there, but very stable atm
They gave me a lot of help with things, but yeah they refused to think it was anything on their side. They pretty much kept putting the blame on CISP making me believe that Cool Ideas was not as good as they used to be 😅
I was always confused how they told me on a phone call WHILE staring at...
You guys are heroes. I have been dealing with this issue for so long and you guys have helped 1000x more than anyone I've dealt with. Thank you for your efforts on this <3