And this is how they ultimately wear you down with their utter incompetence. I Dm'd Gian as asked to do. No reply or response. In the meantime the support staff continue with nonsensical replies that obviate the questions asked. It's actually quite pathetic and a sad reflection on our country.
After being with them for over 20 years I'm absolutely disgusted by the service levels I'm currently experiencing. I wrote a detailed email to the'so-called' Gian two weeks ago and the only responses I get are canned replies that are obviously sent by agents who don't even read what my issue is...
I took delivery of a 2016 VW Jetta a week ago and although I was assured Apple Carplay would work on delivery I was told that VW have not authorised it as yet. This despite the fact that I paid for the media system upgrade in the vehicle. I raised this with their customer care who were unable...