Recent content by LLoydizle

  1. L

    Yet another poor service delivery from Cool Ideas

    So your line only has one speed?
  2. L

    Yet another poor service delivery from Cool Ideas

    That is true and their service is better here. Their Call Center and Ticket support is still absolutely poor and I’m sure that not every Cool Ideas customer is on MyBroadband.
  3. L

    Yet another poor service delivery from Cool Ideas

    Now I'm even more confused. This was the email I received. What is right and wrong right now?!
  4. L

    Yet another poor service delivery from Cool Ideas

    So, even the 100/100 option is completely gone for me now? I can't go to 150/150 cause I'm using the Deco M4, and it's max 1024 Mbps, and I can't do 60/60 as I need faster internet as I WFH.
  5. L

    Yet another poor service delivery from Cool Ideas

    Did the reset, and my upload slightly improved, but my download is still poor. It's still the same as if I were on a 70/70 package. https://www.speedtest.net/result/19379557636
  6. L

    Yet another poor service delivery from Cool Ideas

    So why wasn't I notified of the change? Also, I followed your agent's instructions and my downloads still ain't close to 100/100. Again, wired connection.
  7. L

    Yet another poor service delivery from Cool Ideas

    I've already spoken to someone from your support team, and the reason why there was no option for me and why it changed me to the 100/100 package is that there was a "system error" and the package that I actually chose was in fact not available to me. Honestly, I don't believe it, and I think...
  8. L

    Yet another poor service delivery from Cool Ideas

    Firstly, I have been a customer with you for 10 years now. Your service was great, but man, it's starting to go downhill. I got a message from you guys saying that my line with MetroFibre will be upgraded to 150/150 as the 70/70 package is no longer available. Okay, that's fine, but I don't...
  9. L

    Cool Ideas Fibre ISP – Feedback Thread 6

    Thanks for the update. Has there been any new updates? I can’t even send a work email at the moment.
  10. L

    Cool Ideas Fibre ISP – Feedback Thread 6

    Anyone know if there’s issues in the Fourways/Douglasdale area at the moment? I can’t even download a file or run a Speedtest. Ticket number: #COOL-20260506-2663730 Also, I’m with Metro Fibre.
  11. L

    Help with LuxPower inverter

    Thanks for this. Honestly, I’m not sure what coms is. I mainly got this setup because of all the crazy power cuts that’s been happening in Fourways and I work from home. What you highlighted is set to 15. Should it be higher or lower? Also, I tried setting up the dongle to WiFi. It says...
  12. L

    Help with LuxPower inverter

    It was initially disabled. I enabled it, but it still doesn't make a difference. I added screenots of all of my options above :)
  13. L

    Help with LuxPower inverter

    I can’t seem to find this option anywhere on the app. I’ve added screenshots of all the options I have.
  14. L

    Help with LuxPower inverter

    Hi everyone, I recently got installed with a LuxPower SNA5000 WPV inverter, along with a 5kw Photon 5kw Lithium battery. Everything is connected to the db board. No solar (yet). Everything is running correctly on the inverter, except for my power consumption. For some reason, the inverter is...
  15. L

    Eskom bill is too high with no invoice

    My area is with Eskom Direct. We can't go through the municipality for electricity.
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