Recent content by Lunomoney

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    Luno support is non-existent

    Please share your ticket number so we can take a closer look.
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    Luno support is non-existent

    We're sorry to hear about this experience. We've since responded on a different thread and our Support Team has been in touch with you. If anyone still has outstanding issues, please share your ticket number in response to this thread.
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    Luno Support and Queries Thread

    Thanks! We're excited too :)
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    Luno Support and Queries Thread

    Absolutely no problem! We're here to help, educate and assist ‍:) If you need any assistance in using our API please let us know.
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    Luno Support and Queries Thread

    We're not entirely certain what you're referring to in the above statement. We can, however, assure you Luno does not influence or decide on the price in any of our markets. As mentioned it is determined by the supply and demand of the customers trading in that particular region. How each...
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    Luno Support and Queries Thread

    That isn't what we're saying :) A premium exists in South Africa not only on our exchange but across other South African exchanges too. In some countries, the price of Bitcoin may even be lower than the "market price" seen on bigger exchanges globally. As mentioned the reason for this boils...
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    Luno Support and Queries Thread

    Thanks for reaching out. Please remember there is no global price of Bitcoin or any other cryptocurrency outside of stablecoins. For example, the price of Bitcoin is not set by Luno or any other exchange but instead by the buyers and sellers in each individual market. More details on this...
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    Luno Support and Queries Thread

    Firstly, we're saddened to hear this has happened. As mentioned above, our support team will provide you with the steps to follow in recovering this account. Please get in touch here for further details: https://www.luno.com/help/tickets/new Thanks for your understanding.
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    Luno Support and Queries Thread

    We're sorry to hear so. We'd really like to take a closer look in order to understand exactly why you haven't enjoyed the new interface and how we can improve accordingly. Could you provide some further details here? We'll be sure to forward them on to our product team accordingly.
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    Luno Support and Queries Thread

    Thanks for sharing this. In order to investigate further, we have forwarded this on the [email protected]. For other phishing attempts, you might get, please forward them on directly too.
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    Luno Support and Queries Thread

    Thanks for letting us know. The message you received was not sent by Luno and is indeed a phishing attempt. Please forward the message, as well as any others you may have received, to [email protected]. For more information on security...
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    Luno Support and Queries Thread

    It seems this has been resolved here. If you have any further questions, please don't hesitate :)
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    Luno Support and Queries Thread

    Could you provide some details with regards to this? Our exchange is available to all customers here: https://www.luno.com/exchange
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    Luno Support and Queries Thread

    We're sorry to hear so. However, this sounds very unusual as we have a dedicated and growing support team. Please share your ticket number here and we'll take a closer look.
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    Luno Support and Queries Thread

    Please remember when you use Luno to trade Bitcoin or Ethereum, you're not buying or selling the amounts from Luno but from other customer's using our platform. Essentially the liquidity is provided from customers using our exchange. That being said we'll need to take a closer look in order to...
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