So I get solar to deal with loadshedding, broken local reticulation systems and rotational shedding and that is used to justify price gouging!
Can they think of any other way to disincentive being "green"?
Their track record of delivering items from overseas suggest that the SAPO / Customs nexus is a form of institutionalised theft. Not only is their communication abysmal items are ostensibly "destroyed" rather than delivered. are item not.
Also they only undertake to respond to your email within 48 hours. That means they MAY only start addressing the issue 2 days after the ticket in opened.
Everytime I have had a service interruption I have battled to get it resolved. Africa only undertake to get back to you "usually in 48 hours". This excludes weekends and holidays and they do get back to you that's all they do. They routinely fail to escalate technical issues. Ultimately they are...
I can't get a human on a phone or on their live chat. They do not respond to emails and my support ticket is utterly uninformative. I have no reason they are even trying to address my problem.