Recent content by MichaelJ001

  1. M

    Disappointed with axxess/vumatel fibre installation (Resolved!)

    Issue resolved. See original post.
  2. M

    Disappointed with axxess/vumatel fibre installation (Resolved!)

    I have just been updated by Axxess (after a discussion with Axxess and Vumatel techs). The issue is that this area, Cape Town Area 3, has not yet gone live on Vumatel's network. They should never have activated or installed for any clients. Axxess has agreed to credit my August fibre...
  3. M

    Disappointed with axxess/vumatel fibre installation (Resolved!)

    I have had no response from axxess since Thursday and no feedback on this forum yet either.
  4. M

    Disappointed with axxess/vumatel fibre installation (Resolved!)

    Yes. I'm also leaning towards it being a vumatel problem which is why I am not sure switching ISPs will help. Vumatel assures me they have sorted out their issues and it's up to the ISPs to come online, and axxess tell me they are pursuing it with vumatel. I just don't understand how it takes...
  5. M

    Disappointed with axxess/vumatel fibre installation (Resolved!)

    I have a DLink ADSL/VDSL router which I've been using on my DSL line for the last year. Its not the router. Problem persists even with laptop plugged directly into the ONT and was replicated by vumatel techs who came out to my site and used their own laptop and router. They spent 2 hours on...
  6. M

    Disappointed with axxess/vumatel fibre installation (Resolved!)

    Might just try that. I've set a soft deadline of Monday afternoon. If no perceptible progress by then I will definitely 'bite the bullet' and try Cool Ideas.
  7. M

    Disappointed with axxess/vumatel fibre installation (Resolved!)

    TLDR; ============== It took 16 days to get my internet working on my new fibre installation. The issue was eventually traced to the Vumatel area not being properly activated on their network, and was resolved on Tuesday 04 September. Axxess activated my subscription on Wednesday 05 September at...
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