I see they blame some of the problems on a configuration error.
Is "configuration error" rain speak for "we are oversubscribed and we do not have the capacity to provide a best effort service."
If only I had access to fiber.
But then again why should I?
We have a contract - I pay them R 250/month in advance and in return they provide me with 19hrs unlimited data/day for that month.
They offered the package and after weighing up my options I chose to accept it.
So, by your...
Just as an example:
On 11 May I logged yet another complaint due to the signal dropping the whole time.
This is what followed:
11/05 @ 16:27 from rain to me
"Hi, thanks for getting in touch.
Your reference number is (1568474).
A rain agent will response to your query in the coming days.
If...
Sure you can sue them but the only reaction you'll get is from the rain rep on here asking you to drop them a DM so they can further investigate your problem.
I believe the reason we no longer hear about rain's pie in the sky visions or why you can no longer speak to their customer care center...
And just when I thought no one could beat CR's idiotic ramblings on Tuesday night.
Out pops rain's cheerleading squad with what must be the most optimistically delusional drivel since, well since Tuesday night.
Being on the R 250 package I recently noticed my dl speeds hover between 2.5 and 1.5Mbps between 23:00 and 18:00.
Between 18:00 and 23:00 I average above 25Mbps.
First screenshot just after 18:00 and the second just after 21:30.
How long will this take. It's been 2 weeks + that rain has been investigating my queries. They even switched me to another tower but this didn't solve my problem either.
I also logged a complaint on the dashboard yesterday and received an automated reply saying someone will contact me in the...