I logged into Telkom Mobile this morning and I noticed there is now an 8th contract in my name. It was initially 6 contracts. That means 2 contracts have been added since I first reported the fraud (2 months ago) and submitted the affidavit, and the most recent contract was added after I closed...
I went to FNB, had the debit orders reversed and I closed my account. That was the only solution. I have not heard back from Telkom at all despite numerous promises to call me back. The call center agent even provided me with her supervisor's email address and promised me she would reply...
I just got off the line with Telkom Mobile. The latest feedback is that the fraud department has not even started investigating this case. After opening the case they said it will take 72 hours to provide feedback. I called back after 72 hours and I was told it will take 21 days to provide...
I intend to do this today, it only solves half the problem though. Unless Telkom Mobile acknowledge that this is fraud, they will simply blacklist me and destroy my credit record for non-payment, and that cannot be allowed to happen.
I am experiencing the same issue.
On December 31st I noticed a Telkom Mobile debit order against my FNB account for about R3,500. I have never had any contract or dealings with Telkom Mobile in the past. On 4 January I called Telkom Mobile and opened a case. The consultant informed me that...