Recent content by NickLake

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    Cool Ideas Fibre ISP – Feedback Thread 7

    Thanks yes it came back online this morning.
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    Cool Ideas Fibre ISP – Feedback Thread 7

    Hi. Thanks for the response. I'd appreciate any assistance possible. Note that my issue is the level of response I feel I've received from Cool Ideas support. Hence me posting here for escalation assistance. Fine if the issue is with Octotel, but it shouldn't take almost 8hrs for the issue to...
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    Cool Ideas Fibre ISP – Feedback Thread 7

    Hi @CoolEscalator hoping you can assist. ticket #COOL-20260916-2782733 My fibre has been down since the early hours of this morning. I logged a ticket before 8am. I've followed up with your call center multiple times. Only after repeated contacts from myself has there been any attempt to...
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