In the 2 months of dealing with this issue, Afirhost failed to coordinate with Vuma to fix the issue. CISP suggested an Iperf3 test and that showed 20% PL when the download speed is degraded. Afrihost claimed its a backhaul issue. A few days later they said "Can't do anything about it, we've...
Openserve came to install the new line today and damaged the existing Vumatel line.
Told them where the line started and where it entered the house.
Feels malicious to me. The guy smiled as he told me they damaged the Vumatel line. Its a big ****ing joke to them.
Will be interesting to see...
And if Vuma is **** with CISP too? Then I'm stuck with that for another month + 1 month notice. Doesn't seem worth it.
If i switch ISP + FNO, then the problem should theoretically be gone.
Yeah no. Then I'm stuck for 6 months or pay R999 cancellation if the line is ****.
Well the retention was for December, but your billing department ****ed up (shocker), hence why the free month was applied to January.
You want me to go with AH/Openserve, because then you can definitively say...
That's awful. I will never use Afrihost again either. Horrible communication and unhelpful.
Just signed up for CI/Openserve, so hopefully the issue is only on AH/Vuma side.
The clowns at AH/Vuma can't fix the issue. Vuma's response to Afrigirl is the exact same as the one I got weeks ago. They're not looking into it. ICASA will be involved. Good luck
Afrihost/Vumatel - 500mbps download / 200mbps upload line
Download speed drops during peak and off-peak hours. Some days the line is perfect for 8+ hours without a drop, other days it's stuck between 10-80mbps download speed for 4-12 hours. (10-80mbps is on Afrihost JHB speedtest.net server...