Is "he" you are referring to me? I didnt once assure anything, this isnt even a customer of mine. I am just trying to assist being an alternative ISP from a technical perspective.
These services dont have SLAs, they are best effort. And in very rare occasions we as ISPs jump through a thousand...
Afrihost are majority shareholders, our networks and everything else are still independent.
I am offering to manage the switch and to go out of my way without commitment to narrow down the issue is all im trying to do.
So my offer is a simple one to try and switch over to our network to see if you experience the same, starting point :)
I will find out how long it would take to do, but should be same day.
Equiano currently peaks at 50% of our capacity and wavelength, so load shouldn't matter at all.
Are your Azure sessions to local services or something abroad? A trace should give you an indication.