Welcome to the group @fliepfliep ... mine has been like that since 17 April.
Technicians were here Tuesday 5 May ... and there is still no fix or hope in site.
My advice is for you to tell them to stop billing you.
I will go out of my way to convince people NOT to take @rain_mobile products - purely because of the way they treat problems and customers.
They have a "policy" of admit no wrong doing or problems ... and "keep customers hanging in the air with zero feedback"