Hi Afrigirl,
Thanks for the response.
Since it was a call back the support agent could not provide a ticket reference but I do have a ticket reference for the first ticket a created when I noticed the issue, please find it below.
00842340
I do not mind paying the delivery charge of R249.
Hi Afrihost Team,
My mom’s fibre line was recently upgraded to a 200Mbps up/down package without my knowledge. When I ran speed tests, I noticed we were only getting 100Mbps. However, when running a speed test directly from the ONT device, I achieved the full 200Mbps up/down, which clearly...
I currently have a Vuma Gpon network(one with ONT and router currently running 100 up and down). So would you be able to organize that static IP Address as I have problem where the internet goes down when vuma changes IP Addresses every month.
@AfriNatic Good day, I'm also interested in changing to Afrihost fibre from Axxess via vuma. I would like to know would incur any cost transferring over? Do you guys offer static IP address with vuma fibre? and would I receive an IPV6 address?
@Captain Axxess Everything is sorted thanks to your wonderful support agent by the name of Lunga Ngxila. Only problem I have now is a 1% packet loss when playing games. When I do a speed test on the vuma website I get a 1% Jitter. Is there anyone you can have a look into it?
This is just a thread where people who has fibre with Axxess via Vuma infrastructure to report any problems and to assist each other with those problems