Seems there might be an issue again with (some?) August statements. "Our IT is aware of issues with credit card statements and are working on it to resolve the matter".
Or somebody wanting a foothold in a market via an existing recognized name - but the problem with that would be that it's now a name known for the wrong reasons, which it would be a lot of / too much work to rehabilitate.
That's assuming an order was ever placed with the supplier, and fulfilled. If the general suspicions (see here) about what has happened are correct (i. e., in a nutshell, that funds from payments for later orders were being used to settle older debt / refunds), then there is a good chance one or...
This is, sadly, true. If a business is being liquidated, even assets on their premises that do not actually belong to them (e. g., commonly rented items like plants) can't be retrieved by the legal owners until legal processes have run their course.
The banking ombud says "It is very important to note that if a cardholder wishes to raise a chargeback, it needs to be filed within 120 days from the transaction processing date, or the delivery date of the goods or services"; and if you have queried and the merchant has responded by promising...
This was in reply to a question as to why customers don't initiate a credit card chargeback.
The merchant's stalling in this way does not actually prevent a chargeback.. If you look at the information on the site of the banking ombud...
I don't find that all that surprising, TBH: by and large, people are far more likely to resort to sites like Hellopeter when they experience a problem with a company, than when they experience satisfactory service. After all, if all a company ever does is exactly what it advertises, that might...
That's a form for debit cards; FNB has a separate one for credit cards (linked as "Credit card fraud claim form" under "Download claim forms") available via https://www.fnb.co.za/security-centre/documents-and-contacts.html