i am also not trying to be snarky but unfortunately it seems if you live in the northern suburbs if a "fk me" situation.
i am not a hardware techie but coming from software , if you have software that don't scale you either throw more hardware at it and/or you redesign your software. or you...
its all good and well that they are monitoring their own network , but why is other fiber providers not having this amount of issues ? if you sell X fiber connections in a area , you would need to install hardware to handle X fiber connections ? but if you gamble and try and get away with sub...