Hi @ejozi, unfortunately, VUMA charges all ISPs a "Migration fee" for a service that has been live within 30 days. We are in constant discussions with them to have this reviewed. However, it currently remains and is a direct charge from them.
Thanks @BillyBoy and @Dimpie (COMPUTEK) , I believe you are in contact with one of our Senior Engineers who are assisting you as we speak and will work together with you in investigating.