Recent content by RocketNet-Rep

  1. RocketNet-Rep

    The best 100Mbps uncapped fibre packages on Openserve and Vumatel

    Rocketnet - no FUP, no shaping and no throttling.
  2. RocketNet-Rep

    Rocketnet - feedback?

    Hi Electrofreeze, The above information regarding our network is not accurate and I can confirm that our network has never collapsed. Please can we arrange for one of our engineers to come onsite and check. Thank you,
  3. RocketNet-Rep

    Rocketnet - feedback?

    Hi Electrofreeze, Thank you for this information. I can confirm that this is not the case. Please will you supply us with more information as to what and where you are downloading from. Thank you,
  4. RocketNet-Rep

    Rocketnet - feedback?

    Hi Elecrtrofreeze, Thank you for this information. Please let me know once Vumatel has made contact to arrange for the CPE to be replaced. If this does not resolve the issue, you will need to give us more information to be able to assist. Thank you,
  5. RocketNet-Rep

    Rocketnet - feedback?

    Hi Electrofreeze, Please can we request that you perhaps change your router as well. You are not obligated to use the router we have supplied, you can use any router of your choice. I have and can confirm that you are using the TP Link. We need to check and troubleshoot all options. Please...
  6. RocketNet-Rep

    Rocketnet - feedback?

    Hi electrofreeze, As per telephonic discussion earlier today. I have logged a fault with Vumatel to have your CPE replaced to see if this will resolve the issue. Vumatel ref: ISP-86939 I can confirm that we have checked all on our side and not issues found. We have requested you to...
  7. RocketNet-Rep

    Rocketnet - feedback?

    Thank you, noted. Have you logged and official support request via our support desk?, if not, please do. Email support@rocketnet.co.za and we attend to this with highest priority. Please send as much info as possible, links to what and where you are downloading from, appreciated.
  8. RocketNet-Rep

    Rocketnet - feedback?

    nope
  9. RocketNet-Rep

    Rocketnet - feedback?

    to what server are you testing, will escalate and investigate if there is an issue.
  10. RocketNet-Rep

    Rocketnet - feedback?

    Hi electrofreeze, Please can you confirm what router you are using on your 1Gbps link?. Achieving is 1bps speeds over WiFi, depending on the router, might not be possible. Real world over WiFi, 400-500 Mbps seems to be the max achievable over WiFi . Please can you test over cable with...
  11. RocketNet-Rep

    Rocketnet - feedback?

    Hi simons, thank you for this. It is not ideal todo a speed test over WiFi as could be skewed if there is interference or something killing the Wi-Fi connection. Best practice would be todo speed test via LAN cable connection.
  12. RocketNet-Rep

    Rocketnet - feedback?

    Hi electrofreeze, apologies for this inconvenience. Please can you send us an email or select our live chat and send us your number so we can call, troubleshoot and assist. Apologies if we did not return your call.
  13. RocketNet-Rep

    Rocketnet - feedback?

    If you could kindly provide us with your area and address via inbox message we will gladly assist.
  14. RocketNet-Rep

    Rocketnet - feedback?

    Will make sure that Mo contacts you tomorrow and assists.
  15. RocketNet-Rep

    Rocketnet - feedback?

    Good day, you are more then welcome to contact us and we will assist with proving a promo code that may be used. While we are not able to offer any finical compensation, we are more then willing to provide a customer incentive in the form of RN merchandise.
Top