Spoke to Aramex about the claim and now I am being that I might not be paid out the full value of my phone even though I opted for AGS protect. This company is full of **** and would never recommend them to anyone ever in my life. The reason they might not pay out is that the value of my item...
What upsets me is they will waste a month with their investigation and by than the Rand will be screwed and even if I have to rebuy it, I will be paying even more
They have no record of it being scanned into South Africa customs told me it was never received at the warehouse. Spoke to someone this morning and they are starting an investigation on it's whereabouts.
Hello guys just a piece of advice for anyone thinking of using Aramex global shopper don't I order a 6T with them and they claim it was received in South Africa but their customs team just informed me that it never did and that my package might be missing.
It seem Aramex has lost my phone it left Dubai on the 29th of January and follow up everyday and get told it's in transit, unless someone is walking it to SA its gone. Not happy being a first time user.
I would have to agree with you about Aramex. I have had a package come from gearbest via Buffalo express and I paid duties before it even reached South Africa.
I have the same issue my package arrived in SA 28 Jan but it hasn't been updated on the app or online I phoned AGS this morning they said my package has to go through the formal clearance. Any ideas who to contact.