What's the point of logging a support ticket if they don't even bother responding?
I've complained before about their service but it seems that they don't care about fixing that. Logged yesterday morning at 08:10, ref 11003089, but no response yet.
Pathetic
Thanks for the call, I truly appreciate it. I'll keep an eye on the connection but so far, it's been running stable since I made the changes in the early hours of this morning, so it's been a good 8+ hours already without issues.
Thanks for making the effort in contacting me directly, just...
It was responded to with a request to try on the CPE, but the instructions were unclear which I highlighted at 2pm yesterday. Until now, no further response received
I have however gotten fed up waiting for a response and changed some settings myself, hoping for a fix and so far, it seems that...
He actually has a laptop already, even though not as powerful as the desktop we want to do, but would be fine for quick on the fly changes. The desktop would be used for the bigger editing jobs down the line.