Recent content by russellO

The Broadband light should be on regardless of it being active. To show there is a connection. The Service light comes on when it's activated. That's how the technicians explained it to me.

v1.0.0 is the latest BIOS for the R1. They haven't released a new one.

After logging ticket after ticket, they start to ignore you. Getting routed via JHB at 30ms on the first hop (instead of the old 12ms via CPT) and then it goes up to 40ms during peak time, because the FNO has backhaul issues, what can an ISP really say? I've cancelled my Frogfoot package and...

The problem is that we cant just return it on our own. There needs to be some process that they initiate (like when you return something to e-commerce sites) so that they don't have a random package dropped off at a branch. They other thing is that you not allowed to fiddle with their hardware...

Ag, brain fart. I blame the late nights.

SADV ISP will still be a separate entity but their pricing will change to match Vumatel?

This thread kicked my ass into gear. I cancelled mine in November and never heard anything from them. Dropped them an email yesterday to ask. I have the RB750GR3 and cAP sitting in the cupboard.

Mine has been horrible this afternoon.

I was with VOX for a while and hated the support. Other people enjoy them. I don't think it is the ISP. I understand it to be the FNO that is routing it that way.

All these notices of maintenance, decommission, emergency repairs, etc. but it doesn't seem to change...:unsure:

I'm seriously considering moving away from FF and AH...

It is so disappointing being promised super fast internet and then getting routed via JHB at 30-35ms - which is slower than my VDSL was. My VDSL was 25ms and I never had an issue in over 2 years. So the question is, why are new customers still being signed up if there are backhaul issues and...

"Hey Russell, Frogfoot will be attending to the issue on Thursday. Her is the notice below; Kindly take note of planned maintenance that will be taking place from 2020-05-21 at 11:00:00.0 to 2020-05-21 at 18:30:00.0. Clients will have no connectivity during this time. We apologize for the...

Thanks, I get that. I was trying to show that I'm also in PE and getting routed via JHB (for kak latency) while the other guys in PE are at normal 12ms latency (via CPT) but with packet loss. I assume this is due to the PE -> CPT capacity issues that some suburbs in PE are going via JHB.

I'm not getting the packet loss you guys are seeing (in PE) but still being routed via JHB at much higher latency.