I get that but my problem is it was never possible to run the tests when it happens so it meant I had to sit with the issue and have it unresolved.
One of my references is COOL-20230204-1126111
I actually went with a brand new Asus wifi6 router (two actually for their mesh setup) plus new cat6 cables and the problem was not resolved (connected to router via lan and not wifi)
@PBCool @CoolEscalator Man I am super disappointed. I was with Coolideas because I heard how great you guys are but I have had a terrible experience.
I logged tons of support tickets and nothing was every truly resolved. I kept being asked to run tests before they could look into my issue...