Recent content by scheepjo

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    Cool Ideas Fibre ISP – Feedback Thread 5

    First off, thanks @CoolEscalator - got a call stating line is configured - was asked if I have a router, which I do, so they stated they will email me the PPPOE details. I followed up, then called again as haven't received it. On the latest call, they said the PPPOE can only be sent tomorrow...
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    Cool Ideas Fibre ISP – Feedback Thread 5

    Hi @CoolEscalator - still radio silence from Cool Ideas on the ticket. Can we escalate this please? #COOL-20230822-1411077
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    How quickly can Cool Ideas activate my line.

    Good morning @PBCool, There's currently ping pong going on. Octotel confirmed line is active when they were here for installation (docs attached on ticket), Cool Ideas rep saying line not active, so I don't really know which way from here? Same ticket reference: #COOL-20230822-1411077
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    How quickly can Cool Ideas activate my line.

    Apologies. It’s Octotel. @PBCool
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    Cool Ideas Fibre ISP – Feedback Thread 5

    @CoolEscalator COOL-20230822-1411077: waiting for line activation + PPPOE details. Can you assist?
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    How quickly can Cool Ideas activate my line.

    @PBCool COOL-20230822-1411077: waiting for line activation + PPPOE details. Can you assist?
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