I have had a chat again with your tech and we tested the dial up PPPOE again for the 3rd time. Vuma keeps closing the ticket without resolving the issue and we are now 4 days without Fibre . They need to send a tech out to me on site. They are really not handling this well.
#COOL-20250403-2354249
@PBCool @CoolEscalator
I have had an issue since Thursday at 2:15pm with the link down. It is a peculiar outage because about 2 homes on the street are still up and running and the rest across all ISP's remain down. We are heading for almost 72 hours with no concrete...
Pietermaritzburg Vumatel trenched, the connection is very spotty, seems like a Vumatel issue, all ISP’s have the same issue. International is down mostly.
The speeds are certainly good and consistent with a small uptick in latency as reported but all is well. Thank you for following through on this, much appreciated.
Vumatel went down for all ISP’s on the 13th of June in our area, maybe check the logs pre and post that date, certainly had something to with that as performance changed post that episode.
hello CoolEscalator , Im having a consistent line issue in the evenings, the line seems heavily contended, constant buffering, really struggling, Pietermaritzburg Vumatel trenched.