Recent content by Skyworth Digital Support

  1. Skyworth Digital Support

    Skyworth Binge Android TV box

    Both USB ports broke off? That's quite unusual?
  2. Skyworth Digital Support

    Skyworth Binge Android TV box

    Absolutely correct. It is not the Skyworth Streama, but the DStv Streama.
  3. Skyworth Digital Support

    Skyworth Binge Android TV box

    Understandably annoying. The design choice here was a compromise, given that the RCU pairing instructions on the leaflet were wrong and the pairing had to change between Android 8.0 and Android 9.0.
  4. Skyworth Digital Support

    Skyworth Binge Android TV box

    For support with the Streama unit we recommend you work through MultiChoice Support directly, as it is their software stack and applications. We will continue to support the Binge box, and any future products we may bring direct to market through this channel. Note that the Binge Box is well...
  5. Skyworth Digital Support

    Skyworth Binge Android TV box

    If you switch on with the Bluetooth remote, then it should not come up. If you power on by CEC through your TV remote, it should not come up. Did you do the RCU update that came with Android 9.0?
  6. Skyworth Digital Support

    Skyworth Binge Android TV box

    The remote pairing screen exists as a reminder to the user and comes up if the remote is not currently connected. A necessary reminder, given Google has mandated us changing pairing key combinations 3 times in the lifespan of this box.
  7. Skyworth Digital Support

    Skyworth Binge Android TV box

    No update. But it may have been another issue. Perhaps the TV or box got stuck in a inconsistent state, and a hard power cycle cleared it. Hard to say, but we expect it should continue to work.
  8. Skyworth Digital Support

    Skyworth Binge Android TV box

    The wifi drivers are updated, but we don't expect to see this, and we have not been able to reproduce it or side.
  9. Skyworth Digital Support

    Skyworth Binge Android TV box

    Try a factory reset, if one wasn't done after the update.
  10. Skyworth Digital Support

    Skyworth Binge Android TV box

    The update should not have caused this, we have no other reports of this to date, and we've not seen this. If you don't know if your unit has updated it probably has not. You may want to try a different channel on your router or check the stability of your wifi with a tool like Wifi analyser...
  11. Skyworth Digital Support

    Skyworth Binge Android TV box

    DStv Now is sluggish or still on the box? you will not be able to remove DStv Now as it is a preloaded app.
  12. Skyworth Digital Support

    Skyworth Binge Android TV box

    We're a bit stuck on this one. We don't have an LG TV to reproduce this with. All our other make TVs work fine. Please drop us a mail at support@myskyworth.com if you are technically inclined enough to try get a log off the box.
  13. Skyworth Digital Support

    Skyworth Binge Android TV box

    It is possible the upgrade did not go smoothly for some apps causing this issue. A factory reset should resolve this.
  14. Skyworth Digital Support

    Skyworth Binge Android TV box

    Is it working in either direction? That is can the TV control the box or the box the TV? LG does have a somewhat 'unique' implementation of CEC.
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