Recent content by slaqq

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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    It is OpenServe
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    It’s ironic timing. The very same month fibre starts rolling out in our area, the local MTN node that’s been a bottleneck for months suddenly gets fixed. Now we’re finally seeing speeds of up to 92 Mbps, a huge improvement from what we’ve had to deal with for far too long. For a long time, it...
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    So after all the delays, silence, and weeks of escalating nonsense, the big resolution is “MTN did not locate a fault” and “try something else”? That’s it? No real investigation, no technical insight, no effort to actually diagnose the problem. Just a shrug and a suggestion to test a different...
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    @Afrigirl It’s been over two weeks since I requested feedback, and what do I have to show for it? Absolutely nothing. No feedback. No resolution. No basic communication. Just a black hole of silence and a staggering display of incompetence. Frankly, it’s insulting. Your complete lack of...
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    @Afrigirl , another 48 hours passed
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    Of course you don’t have the reference, because the left hand clearly has no idea what the right hand is doing. Afrihost has already confirmed in writing that there are tower output issues. Now you’re saying you need a separate reference from Critical Care to believe it actually exists? This...
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    @Afrigirl , Seriously? That’s the grand conclusion — “no issues found” except the router toggling between APNs? Let me break it down for you: the toggling is a symptom of the problem, not the cause. It’s what happens when the connection is unstable — which has been proven through multiple...
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    @Afrigirl , you gave me this escalation reference: REQ000006102079. This was almost a week ago! I just followed up using your WhatsApp service, and to my disbelief, I was told that nothing has been done with it. This is completely unacceptable. Why bother issuing escalation references if no...
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    @Afrigirl
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    @Afrigirl And 5 minutes later And this is how erratic it is all the time
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    Speed has improved—for now. Packet loss persists. I’ll continue monitoring overnight and during peak evening hours before giving my final verdict.
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    @Afrigirl , Have a look at this: Recently, Afrihost confirmed in an email that MTN is aware of an issue with the tower. Now MTN is saying the SIM is toggling between three APNs. Is there anyone who actually knows what’s going on? Screenshot of email from Afrihost
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    I've already tried setting the network mode to 4G only multiple times in the past, but unfortunately, it hasn't improved the connection. I just checked now and have switched it back to 4G only again. I'm not sure if it reverts to 4G preferred automatically when I reset the device in an attempt...
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    I completely agree with your assessment — it aligns perfectly with what I’ve been experiencing. The signs strongly point to Afrihost traffic being deprioritised on MTN’s network during peak times. The fact that speeds improve significantly in the early hours of the morning, further supports the...
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    Afrihost LTE Service — A Frustrating and Ongoing Nightmare

    MTN Prepaid SIM
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