Recent content by SpaceCowboy-D

  1. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    A converter as in UPS? I'm not sure then. Will need more context.
  2. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    They will only swap the ONT if there's some kind of damage to the ONT itself, but hypothetically speaking if the ONT and fibre is fine, then there's no need to swap the ONT. Changing of services on MFN is done logically.
  3. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    No ONT swaps required for Calix ONT's with MFN, the only thing that needs to be made sure of is that the previous ISPs service has been removed so the new one can take effect.
  4. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    Depends on the fibre provider, with this line being on Openserve's infrastructure. This shouldn't take too long as your B number is already set to go live by Openserve's systems. We need to give this up to 24 - 48 hours.
  5. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    Thanks for logging this through to us, we will expedite this to the relevant department for processing.
  6. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    Thanks for logging it, we will get an agent to look into this now.
  7. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    Can you log it to support@coolideas.co.za so we can follow up with Vumatel. We have not received anything from Vumatel for that area as of yet.
  8. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    No Reports as of yet. Log a ticket to support@coolideas.co.za so we can follow up with Octotel.
  9. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    So Vumatel alerted us on two major outages. Savoy: https://coolideas.co.za/announcements/7528 Bryanston: https://coolideas.co.za/announcements/7527
  10. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    Seems to be an outage, we are busy investigating with Vumatel. https://coolideas.co.za/announcements/7526
  11. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    Sorry for the delay here. Do you mind DM'ing me your ticket number so we can expedite this?
  12. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    Thanks for logging this to us. We will have this assigned to a technician immediately.
  13. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    Not picking up anything from our end nor on Frogfoots outage page. Best to log this to support@coolideas.co.za so we can check with Frogfoot on your behalf.
  14. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    No maintenance set for lastnight at Cape Gate nor any outage alerts. We will check with Octotel if there's anything they see from their end.
  15. SpaceCowboy-D

    Cool Ideas Fibre ISP – Feedback Thread 4

    Update from Vumatel: DHCP requests are processing normally and services are recovering. The root cause is still being investigated.
Top