Recent content by Spolintster_011

  1. S

    Cool Ideas Fibre ISP – Feedback Thread 6

    Have been having intermittent packet loss issues since yesterday. Latency, packet loss and disconnects haven’t been going crazy the past 2 hours and it’s getting worse.
  2. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    So, my line had to be reorder by CI in September due to Vuma DB clean up. You guys ordered a 100/100 line, and that's what Ive got, but have been paying for 200/200 since September. Well done again!
  3. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    #COOL-20231221-1586773 I am having no luck or response from support. My line speed is an absolute joke.
  4. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    So we now sitting on 3 days with line down…. No comms again, no updates, no connection… so there was a database clean up, CI seems to have ignored the bulletin, and now I sit in the drink with no connection. Word for word from Vuma - “Good Morning, Please ask your ISP about the Mogale VUMA...
  5. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    strange, still have power on the ONT, others in the area are also mentioning that they have gone down now, must be a Vuma issue.
  6. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    #COOL-20230921-1464677 I am in Krugersdorp on Vuma Villages.
  7. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    Are there issues again? My internet has just died, and neighbours with other ISP's are still up?
  8. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    Day 3 - Still no comms (escalated escalated escalated, same story) and now my ticket is marked as resolved! Line still down, Like what the actual? Mark a ticket as resolved without checking with the customer?
  9. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    37 hours and counting... 2 emails both saying the same thing, which is actually nothing! Cool Ideas still waiting on feedback from Vuma? Funny thing is, Supersonic (my old ISP) has been sending me updates and progress reports on what the issue is and I don't even have a Service with them...
  10. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    Any feedback?
  11. S

    Cool Ideas Fibre ISP – Feedback Thread 5

    Line has been dead since 21H00 last night - Krugersdorp. #COOL-20230510-1216270
  12. S

    Cool Ideas Fibre ISP – Feedback Thread 4

    These disconnects on Vuma Village in Krugersdorp is driving me nuts! Why can’t this be resolved?
  13. S

    Cool Ideas Fibre ISP – Feedback Thread 4

    I’ve just come up again.
  14. S

    Cool Ideas Fibre ISP – Feedback Thread 4

    Vuma villages in Krugersdorp - also down with no connectivity. Ticket: #COOL-20221110-1057075
  15. S

    Cool Ideas Fibre ISP – Feedback Thread 4

    Anyone else getting PPOE authentication failures again?
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