Well, thank you all for your time and for those who actually gave advise on contacting the ombudsman. That will be the next step.
As for the others, I am just going to leave this chat now as I can't believe what I am reading. We asked for advise as someone scammed me out of my hard earned...
I downloaded the transaction history. The new card number was on the transaction history. Only then I've opened the 'new card' to see that it is the same card number
'Old card' was about to expire but still active.
'New card' (card number used by these transactions) was delivered by courier but I haven't opened it yet at the time of the fraudulent transactions.
Yes, I am guilty on the high limit as to I sometimes have to make large deposits.
The card was delivered but still sealed.
There were 22 transactions in less than 20 minutes. And NO, no fraud alerts was received. Not even an sms received when the transactions was done. I only discovered it the...
The new card number was used, but when I followed up on the case now they told me that the transaction was done on the old card, just went off on the new card number. That particular card number wasn't used once by myself as I have blocked it minutes after I have discovered these fraudulent...
Card was received but still sealed as received from the courier. The previous card was still active at the time. Their reason for rejecting the claim is that I must have opened a fraudulent link. When I discovered these transactions in my debit card I immediately phoned the FNB fraud line. All...