Recent content by TeamICASA

  1. TeamICASA

    Telecommunications Ombudsman

    Complaints regarding contract terms and conditions, faulty handsets, misrepresentation, and value-added services, unfortunately, fall outside of ICASA’s mandate and should be referred to the National Consumer Commission. ICASA would look into the billing matter as you were billed without having...
  2. TeamICASA

    ICASA - Consumer complaints process

    Our contact details have changed Tel: 012 568 3000 email: [email protected] Complaint form download link - https://www.icasa.org.za/uploads/files/Consumer-Complaints-Form.pdf Online complaints: https://www.icasa.org.za/pages/consumer-complaints For further info...
  3. TeamICASA

    Telecommunications Ombudsman

    We are done with moving offices. All back in operation.
  4. TeamICASA

    Telecommunications Ombudsman

    UPDATED LINK - https://www.icasa.org.za/pages/consumer-complaints-procedure OR - https://www.icasa.org.za/pages/consumer-complaints
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